Certificate III in Aviation (Ground Operations and Service)

Jobs and Skills WA: Aviation courses
Enjoy a career that's really taking off!

If you would love to work in an aviation or airport setting as customer service agent or baggage handler, or to get your foot in the door for a career in aviation, this is the course for you!

This nationally recognised qualification covers allthe essentials of aviation work health and safety, and teaches you how to conduct your work safely around aircraft and a range of airport vehicles. Technical skills include developing situational awareness, airline security protocols and vigilance, processing airport documents, understanding dangerous goods and hazardous materials, responding to security threats and emergencies, applying quality systems, and operating a range of airport machines and communication devices. You will also gain skills in customer service and communication.

Apprenticeship or Traineeship
Industry: Aerospace, Maritime and Logistics
National course code: AVI30319 | WA State ID: BET4

Choose a WA TAFE college that delivers this course

To find out more about doing this course at a WA TAFE college, select one of the TAFEs listed below to read their course descriptions. You'll also be able to see at which TAFE campus/es the course is delivered.

If you would like further information such as when the course is available and how to enrol, and details of course fees, or if you have questions about how the course is delivered, please follow the Find out more link to go to the TAFE's website where you will find full course details and contact information so that you can speak to the TAFE directly.

In this training you will learn the foundations of Aviation and gain key skills to perform an integral role which helps to ensure the smooth and safe running of airports around the clock, along with the highest delivery of service to customers.

Be guided by our expert lecturers who are industry professionals as you are equipped with solid knowledge in handling a diverse range of situations with passengers, managing complex check-in procedures, operating airline communication systems, advanced driving on simulated airport aircraft movement areas and more. You’ll learn to operate effectively as part of a team and gain skills to boost your employability including communication, initiative, self-management and problem-solving.

This qualification will give you an entry point in working in ground operations across a multitude of industries, and can also lead to supervisory and management opportunities.

The course is also offered as a workplace traineeship to new and existing workers in airport ground operations.

Study in specialised facilities: 

Be trained in South Metropolitan TAFE's AeroSpace Training Centre at Jandakot campus, which is the largest provider in WA offering training in aircraft maintenance and aviation. Our lecturer team is made up of industry professionals including international licensed aircraft maintenance engineers, airline transport pilots, airport managers, flight instructors, cabin crew training managers, emergency procedures instructors, RAAF maintenance supervisors, as well as military and commercial aviators and managers.

The main campus building includes a 1,500 square metre fully equipped hangar facility that houses various aircraft engines, workshop stations, computer facilities, a flight simulator and a number of aircraft including a Boeing 737, which is used as a non-flying static training facility for students.

You'll develop hands-on practical skills in a real-world environment, which will help you transition smoothly into the workplace. 

The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.