Certificate II in Workplace Skills

Two junior staff in an office directed to the screen by two senior staff
It's time to get down to business

This course has been designed to teach you about different procedures in business including becoming proficient in office technology (such as using a computer), dealing with customers and clients, and developing your writing skills. 

You'll learn general office administration, word processing and spreadsheets, business communication, and workplace health and safety.

The Certificate II in Workplace Skills can be a foot in the door that may lead to employment as a receptionist, data entry operator or an office junior.

Apprenticeship or Traineeship
School-based apprenticeship or traineeship (SBAT)
VET for secondary students
Industry: Business and Finance | English, Languages and Foundation Studies |
National course code: BSB20120 | WA State ID: BFT1

Choose a WA TAFE college that delivers this course

To find out more about doing this course at a WA TAFE college, select one of the TAFEs listed below to read their course descriptions. You'll also be able to see at which TAFE campus/es the course is delivered.

If you would like further information such as when the course is available and how to enrol, and details of course fees, or if you have questions about how the course is delivered, please follow the Find out more link to go to the TAFE's website where you will find full course details and contact information so that you can speak to the TAFE directly.

It's time to get down to business.

You'll gain the skills to get started in an entry-level clerical or administrative role for a variety of workplaces. You'll learn how to carry out a range of procedural, clerical and administrative tasks, workplace health and safety and communication skills. 

This qualification is suitable for individuals who have not yet entered the workforce and are wanting to develop the necessary skills in preparation for work. 

Enhance your employment options by doing a dual qualification

At our Geraldton Campus this qualification is offered as a dual qualification with: 

52879WA | Certificate II in Leadership

Combining the Certificate II in Leadership with a Certificate II in Workplace Skills can help open the door to further Business studies

Locations

Geraldton
Kalgoorlie
Moora
Northam

An introduction to the business world

In this course you will gain the practical skills and knowledge to prepare for work and perform a range of administrative tasks. This program also includes a work placement.

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Locations

Broome Campus
Derby Campus
Fitzroy Crossing Campus
Halls Creek Campus
Karratha Campus
Kununurra Campus
Minurmarghali Mia Campus
Pundulmurra Campus
Tom Price Campus
Wyndham Campus

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Study modes and durations differ depending on your local campus. Please check with your local campus for more information.

Locations

Albany
Bunbury
Esperance
Katanning
Manjimup
Narrogin

Choose a private training provider that delivers this course

This course is also available from registered training organisations (accredited private training providers) that are funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider’s website for further information.

Develop the necessary skills in preparation for work including self-management, technology and communication to work in a range of different industry environments. This course is delivered in a classroom based environment with organised work experience placements.

Delivery location

Perth metro and regional WA

The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.