If you would love a career in the exciting world of retail, the Certificate II in Retail Services is the perfect place to start! The retail industry is one of Australia's largest employers, and offers a fantastic range of career options — from sales assistant through to high level management positions, it can give you a lifelong career!
You'll learn how to merchandise, market, sell, and control stock; and gain skills in customer service, advising customers, theft minimisation, communication and teamwork. It will also provide you with an insight into the global world of sales with online shopping.
What a great way to start a great career!
Choose a WA TAFE college that delivers this course
To find out more about doing this course at a WA TAFE college, select one of the TAFEs listed below to read their course descriptions. You'll also be able to see at which TAFE campus/es the course is delivered.
If you would like further information such as when the course is available and how to enrol, and details of course fees, or if you have questions about how the course is delivered, please follow the Find out more link to go to the TAFE's website where you will find full course details and contact information so that you can speak to the TAFE directly.
Would you like to work in the retail sector?
Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.
You will have the skills and knowledge to be a member of the Frontline Retail Team, who have a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
Choose a private training provider that delivers this course
This course is available from registered training organisations (accredited private training providers) that are also funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider's website for further information about the course and how to enrol.
This qualification provides the skills and knowledge to prepare people for job roles within the retail environment such as supermarkets and department stores. It is designed for people who are new to the retail industry or in an entry-level role and work under supervision of others. After completing this course students will have the basic skills necessary for working in a diverse range of retail roles such as sales assistants, customer service assistants and check out operators. This is a nationally recognised training course and consists of face to face training and on the job practical activities with ongoing support. Activ Pathways offer flexible delivery options throughout WA – including metro and regional locations. Government funded places for this qualification may be available under the Participation – Equity funding model, subject to eligibility.
Delivery location
Australian College of Training offers traineeships in SIR20216 Certificate II in Retail Services. All training is conducted as on-the-job training in the workplace. The College will customise an individual learning plan to suit your job role requirements. Please phone (08) 9472 6111 for more information or to discuss your training options.
Delivery location
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as business to business sales officer, sales representative and customer service officer. Work Placement will be provided as part of the course.
Delivery location
This qualification reflects the role of frontline retail team members and provides pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Through theory and practical course work you will learn to:
- Engage with customers
- Advise on products and services
- Sell to retail customers
Training is delivered via Traineeship.
Delivery location
SIR20216 provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Available as a traineeship. Contact us today to start your career in retail!
Delivery location
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in a various retail store settings, such as speciality stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but under close supervision. This qualification is delivered through Australian Apprenticeship arrangements.
Delivery location
Skills Strategies International offers Traineeships in SIR20216 Certificate II in Retail Services.
Training is conducted onsite at your workplace for your convenience. A customised training plan contextualised to your workplace will be created for you, from a variety of competencies available to suit your job requirements. Please visit our website www.skillstrategies.edu.au or phone (08) 6143 2180 for more information.
Delivery location
This qualification provides participants with the opportunity to gain the knowledge and skills necessary to secure employment in customer service and retail settings including speciality retail, supermarket clerk and department store assistant.
This qualification can be delivered as a School-Based and Aboriginal School-Based Traineeship program delivered with a combination of on-and-off-the-job training in the Perth Metro and Peel Regions.
Delivery locations
The SIR20216 Certificate II in Retail Services provides the skills and knowledge for participants in job roles such as sales assistant, customer service assistant, checkout operator. Participants may work with some autonomy or in a team but usually under close supervision. This qualification is suitable for VET in Schools and Workplace Traineeships.
Delivery location
This qualification is designed to suit workplace-based trainees who are employed in a retail service role within a retail business. It is a comprehensive course designed to give participants entering the retail industry the necessary skills to perform the job role of a retail assistant. The qualification provides a pathway to work in many retail industry sectors and is suitable for a diverse range of retail-oriented employers. This qualification is targeted towards (but not exclusive to) School Based Trainees, who are employed in a retail business part-time, while also continuing their school education. Typical School Based Trainees will work between 7.5 and 20 hours per week as part of their employment arrangements.
Delivery location
The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.