Business Ready Skill Set

Jobs and Skills WA: Business courses
Get ready for your career in business with this FREE short course!

The Business Ready skill set will give you the skills and knowledge required to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, use computer software, and organise electronic information and data. It also covers customer service skills; including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. Almost every business has an office — and there's no shortage of job opportunities here!

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready!

Fee-free
Online
Skill sets
Industry: Business and Finance
WA State ID: AE378
What unit/s of competency are in this skill set?

This skill set contains the following nationally recognised unit/s of competency.

Unit code Unit title
BSBWHS211 Contribute to health and safety of self and others
BSBOPS203 Deliver a service to customers
BSBPEF202 Plan and apply time management
BSBTEC201 Use business software applications
What is a skill set?

In vocational education and training (VET), a skill set is a short course that's developed by choosing individual units of competency from a full qualification (or qualifications) that target a specific set of skills and knowledge, to meet the needs of industry or a particular job role. 

The units of competency in a skill set are nationally accredited and recognised. 

This means that when you successfully complete a skill set, you will receive a Statement of Attainment as an official record. This verifies that you have completed those units, so that you can receive credit for them should you continue on to further study.


Skill sets are also used to upskill workers for specific skills and knowledge required for their job; or in situations where a full qualification is not required.

Find out more here, in our Skills Ready FAQs

What further study options are available from here?

The units in this skill set may lead to the reduced-fee qualifications listed below, and others that allow selection of these units.

Lower fees, local skills: Course fees reduced by half or more
  • Certificate IV in Business
  • Certificate IV in Project Management Practice
  • Certificate IV in Human Resources

Other courses

  • Certificate II in Business
  • Certificate II in Community Services
  • Certificate II in Financial Services
  • Certificate II in Customer Engagement
  • Certificate II in Business
Free advice and information about training options

It's important that you choose the best possible training option, to suit your needs. The good news is that there's something for everyone — whether you're just starting out and seeking your first job; skilling up for a career change or promotion, or whatever your situation... but getting some good advice is always a good idea.

Your local Jobs and Skills Centre offers professional information, advice and support for all things training, jobs and careers, and all their services are 100% free!


Centres are located across Perth and through regional WA — you can call your local JSC on 13 64 64 for a chat, or use our map to find your closest centre and drop in for a visit.

Choose a WA TAFE college that delivers this course

To find out more about doing this course at a WA TAFE college, select one of the TAFEs listed below to read their course descriptions. You'll also be able to see at which TAFE campus/es the course is delivered.

If you would like further information such as when the course is available and how to enrol, and details of course fees, or if you have questions about how the course is delivered, please follow the Find out more link to go to the TAFE's website where you will find full course details and contact information so that you can speak to the TAFE directly.

Every office will want an employee with these skills.

The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

Want to study online?

This course has an online study option with the practical aspects of the course to be completed in a workplace or at our Geraldton campus. 

Locations

Geraldton
Kalgoorlie
Moora
Northam

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

Get ready for a career in Business! 

This skill set is the perfect introduction to office administration, clerical work and reception work.

You will learn to all aspects of customer service and management, organisation of daily work tasks, how to produce professional documents using relevant business technology and how to work effectively with colleagues in an office environment.  

Gain these skills 

  • Deliver a service to customers 
  • Produce digital text documents 
  • Organise and complete daily work activities 
  • Use business technology 
  • Contribute to health and safety of self and others 

Tuition and resource fees

Eligible students study this course absolutely free. If you are not eligible you can expect to pay $720.00.

The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You’ll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

 


The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.