The Business Ready skill set will give you the skills and knowledge required to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, use computer software, and organise electronic information and data. It also covers customer service skills; including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. Almost every business has an office — and there's no shortage of job opportunities here!
From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready!
This course remains FEE FREE in 2024! No course fees apply!
This skill set contains the following nationally recognised unit/s of competency.
| Unit code | Unit title |
|---|---|
| BSBWHS211 | Contribute to health and safety of self and others |
| BSBOPS203 | Deliver a service to customers |
| BSBPEF202 | Plan and apply time management |
| BSBTEC201 | Use business software applications |
In vocational education and training (VET), a skill set is a short course that's developed by choosing individual units of competency from a full qualification (or qualifications) that target a specific set of skills and knowledge, to meet the needs of industry or a particular job role.
The units of competency in a skill set are nationally accredited and recognised.
This means that when you successfully complete a skill set, you will receive a Statement of Attainment as an official record. This verifies that you have completed those units, so that you can receive credit for them should you continue on to further study.
Skill sets are also used to upskill workers for specific skills and knowledge required for their job; or in situations where a full qualification is not required.
The units in this skill set may lead to the qualifications listed below, and others that allow selection of these units.
- Certificate IV in Business
- Certificate IV in Project Management Practice
- Certificate IV in Human Resources
- Certificate II in Business
- Certificate II in Community Services
- Certificate II in Financial Services
- Certificate II in Customer Engagement
- Certificate II in Business
It's important that you choose the best possible training option, to suit your needs. The good news is that there's something for everyone — whether you're just starting out and seeking your first job; skilling up for a career change or promotion, or whatever your situation... but getting some good advice is always a good idea.
Your local Jobs and Skills Centre offers professional information, advice and support for all things training, jobs and careers, and all their services are 100% free!
Centres are located across Perth and through regional WA — you can call your local JSC on 13 64 64 for a chat, or use our map to find your closest centre and drop in for a visit.
Choose a WA TAFE college that delivers this course
To find out more about doing this course at a WA TAFE college, select one of the TAFEs listed below to read their course descriptions. You'll also be able to see at which TAFE campus/es the course is delivered.
If you would like further information such as when the course is available and how to enrol, and details of course fees, or if you have questions about how the course is delivered, please follow the Find out more link to go to the TAFE's website where you will find full course details and contact information so that you can speak to the TAFE directly.
Every office will want an employee with these skills.
The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Want to study online?
This course has an online study option and an optional open class on site at our Geraldton campus.
Almost every business has an office — and there's no shortage of job opportunities here
From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.
The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Please note this skill set is experiencing high demand and places are limited.
The Business Ready Skill Set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Units:
BSBOPS203 Deliver a service to customers BSBPEF202 Plan and apply time management BSBTEC201Use business software applications BSBWHS211 Contribute to the health and safety of self and others
This skill set is the perfect introduction to office administration, clerical work and reception work.
You will learn all aspects of customer service and management, organisation of daily work tasks, how to produce professional documents using relevant business technology and how to work effectively with colleagues in an office environment.
The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You’ll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Choose a private training provider that delivers this course
This course is available from registered training organisations (accredited private training providers) that are also funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider's website for further information about the course and how to enrol.
Aspire Performance Training offers training in the AE378 Business Ready Skill Set. Training will be a mix of classroom and online attendance. Access to our online learning platform and learning resources provided. Please visit https://aspirept.com.au/ for more information.
Delivery location
Looking for an introduction into the workplace or future training? Are you looking for a pathway to gain confidence to enter the workforce or undertake further study but not sure where to start? This skillset gives you fundamentals for the workplace or further training through practical skills in health and safety, customer service, time management and initial digital skills. Gain confidence through the training and learn about further opportunities that exist for you. An experienced, local ATC Work Smart Trainer/Assessor will support you every step of the way with your training and lead you to success. You will be provided with face to face training and offered guidance and support in the workplace from one of our training centres or client locations. This skillset is part of the government's FEE FREE initiative where you won’t pay any course fees from the 1st January 2024. Some eligibility conditions apply for the free training, please contact us at 1300 177 337 or visit our website for further information.
Delivery locations
The Business Ready skill set will equip you with the skills you need to succeed. Launch a new career and get the job you want with the confidence of knowing you have the foundation administration skills for success. You will learn a range of business administration skills including using business technology and software, managing your time, working productively, working safely and delivering exceptional customer services - all key skills required across all industries and employment opportunities. Delivered face to face, our course is interactive, fun, and in a supportive environment.
Delivery location
This skill set will give you the skills and knowledge to use business technology and produce business documents, follow work health and safety and emergency procedures and instructions, use computer software, and organise electronic information and data. It also covers customer service skills; including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. For further information please call us on 08 9721 5033 or email courseinfo@jsw.org.au
Delivery locations
From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready. The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Delivery location
Skills Strategies International offers training in AE378 Business Ready Skill Set.
Training is conducted on our premises with our trainer in a classroom setting. Access to our online learning platform and learning resources is provided.
Please visit our website www.skillstrategies.edu.au or phone (08) 6143 2180 for more information.
Delivery locations
The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.