This skill set provide entry-level training towards starting work in a business or office, administration or customer service-based role across a range of industries. It includes a work placement component, so you get actual hands-on work experience. The units in this skill set also provide credit for further study if you go on to do a Certificate III in Business qualification or traineeship.
You'll gain introductory-level digital skills and knowledge in business systems and programs, and customer service, to build your confidence and be job ready to start a great career!
This skill set is suitable for all ages and levels of experience — whether you're just starting out on a career, or returning to work.
Choose a WA TAFE college that delivers this course
To find out more about doing this course at a WA TAFE college, select one of the TAFEs listed below to read their course descriptions. You'll also be able to see at which TAFE campus/es the course is delivered.
If you would like further information such as when the course is available and how to enrol, and details of course fees, or if you have questions about how the course is delivered, please follow the Find out more link to go to the TAFE's website where you will find full course details and contact information so that you can speak to the TAFE directly.
The Introduction to Digital Administration skill set will give you the skills and knowledge required to use business technology and produce business documents, use computer software and organise electronic information and data. It also covers customer service skills; including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback.
Whether you want to improve your digital literacy, better manage admin in your small business or organisation, or just brush up on your customer and admin skills, this is the skill set for you.
The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.