Certificate II in Customer Engagement

National ID: BSB20215
State ID: AVQ9
Qualification level:

Course is available at the following locations

Private
Fremantle Education Centre (FEC)

Youth at Risk

This course will develop your skills in customer service, computer & telephone skills and includes

work experience along with assisting you with gaining confidence in your learning experience and skills. The outcomes for this program include employment or enables you to formal schooling to complete your Year 12 Certificate

Delivery locations:

  • Fremantle - Princess May Building, Corner Cantonment & Parry Streets, Fremantle WA 6160
  • Mandurah - BILLY DOWER YOUTH CENTRE, Dower Street, Mandurah WA 6210

Course description

Youth at Risk

This course will develop your skills in customer service, computer & telephone skills and includes

work experience along with assisting you with gaining confidence in your learning experience and skills. The outcomes for this program include employment or enables you to formal schooling to complete your Year 12 Certificate

Delivery locations:

  • Fremantle - Princess May Building, Corner Cantonment & Parry Streets, Fremantle WA 6160
  • Mandurah - BILLY DOWER YOUTH CENTRE, Dower Street, Mandurah WA 6210

Campus locations

Course page link
Private
West Australian Institute of Further Studies

When working in a customer-focused environment you will be familiar with the saying, ‘the customer is always right’. In this course we will strip back what you know and start at the raw basics, and build on from there. On completion, students should be able to confidently address a customer’s needs, know how to input data correctly and establish strong relationships with stakeholders.

Delivery location: On-site for students with employers and other locations throughout WA based on demand.

Course description

When working in a customer-focused environment you will be familiar with the saying, ‘the customer is always right’. In this course we will strip back what you know and start at the raw basics, and build on from there. On completion, students should be able to confidently address a customer’s needs, know how to input data correctly and establish strong relationships with stakeholders.

Delivery location: On-site for students with employers and other locations throughout WA based on demand.

Campus locations

Course page link