Certificate II in Community Services

National ID: CHC22015
State ID: AWJ7
Qualification level:

Course is available at the following locations

Private
Australian YMCA Institute of Education and Training

This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

Delivery locations:

  • YMCA WA, 201 Star Street Welshpool
  • The Base, 275 Abernethy Rd, Cloverdale

Participation Equity

Traineeship will be delivered fully on-the-job

Course description

This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

Delivery locations:

  • YMCA WA, 201 Star Street Welshpool
  • The Base, 275 Abernethy Rd, Cloverdale

Participation Equity

Traineeship will be delivered fully on-the-job

Campus locations

Course page link
Public
Central Regional TAFE

Training Package Version:Release 1

A career in community services is exceptionally rewarding - this course could be your introduction. The Certificate II in Community Services provides an introduction to the general field of community services. It gives students the skills and knowledge to provide assistance and support to clients accessing a service; assisting clients to meet their immediate needs (eg shelter); and to develop helping relationships to assist clients in a crisis situation.

This qualification may provide an appropriate pathway into higher level qualifications, such as those in:

  • Aged care
  • Disability and
  • Home and community care.

You will gains skills in:

  • Communication
  • Information provision and processing
  • Administration support
  • Networking
  • Group support.

Additional Resources

On occasion there may be additional resources that learners are required to provide as part of their course. Specific details will be provided in your Pre-Enrolment Pack.

VET Student Loan

This course IS NOT eligible for a VET Student Loan.

This course is also available as a VET in Schools program.

Course description

Training Package Version:Release 1

A career in community services is exceptionally rewarding - this course could be your introduction. The Certificate II in Community Services provides an introduction to the general field of community services. It gives students the skills and knowledge to provide assistance and support to clients accessing a service; assisting clients to meet their immediate needs (eg shelter); and to develop helping relationships to assist clients in a crisis situation.

This qualification may provide an appropriate pathway into higher level qualifications, such as those in:

  • Aged care
  • Disability and
  • Home and community care.

You will gains skills in:

  • Communication
  • Information provision and processing
  • Administration support
  • Networking
  • Group support.

Additional Resources

On occasion there may be additional resources that learners are required to provide as part of their course. Specific details will be provided in your Pre-Enrolment Pack.

VET Student Loan

This course IS NOT eligible for a VET Student Loan.

This course is also available as a VET in Schools program.

Campus locations

Course page link
Private
Djaringo Pty Ltd

Course description

Campus locations

Course page link
Private
JSW Training & Community Services

Course description

Campus locations

Course page link
Public
North Metropolitan TAFE

Open the door to a career in community services

This course will introduce you to the community services industry. You'll gain the essential theoretical knowledge and practical skills by completing this qualification.

You'll cover language, literacy and numeracy; further study and job options; study skills; and communication and computing.

Start on your path to a career in Community Services, Aged Care, Children's Services or Disability Services.

Gain these skills
  • Communication and working in health or community services
  • Organisation and completing daily work activities
  • Working with diverse people
  • Workplace health and safety
Is this course right for me?

I have the following attributes:

  • Enjoy assisting people
  • Friendly, patient, empathetic and have a positive outlook
  • Ability to maintain confidentiality
  • Sound sensible decision-making skills
  • Good communication and interpersonal skills
  • Able to work independently and to participate constructively in teams
Delivery mode information

Work-based

Workplace training offers a flexible, self-paced study program which combines workplace recognition of prior learning and individualised ‘gap’ training to attain your qualification.

Workplace training means every time you go to work you are learning and demonstrating competence whilst working towards your qualification. The flexibility of workplace training allows you to structure and perform learning and assessment in a way that fits into your professional and personal life.

Learning and assessment plans are created on an individual level in consultation with you and/or your employer. Workplace training assessment is conducted using numerous methods including practical demonstration and observation, question and answer interviews, written tasks, supervisor reports and workshops.

To enquire or enrol please fill out the Course Enquiry Form

Course description

Open the door to a career in community services

This course will introduce you to the community services industry. You'll gain the essential theoretical knowledge and practical skills by completing this qualification.

You'll cover language, literacy and numeracy; further study and job options; study skills; and communication and computing.

Start on your path to a career in Community Services, Aged Care, Children's Services or Disability Services.

Gain these skills
  • Communication and working in health or community services
  • Organisation and completing daily work activities
  • Working with diverse people
  • Workplace health and safety
Is this course right for me?

I have the following attributes:

  • Enjoy assisting people
  • Friendly, patient, empathetic and have a positive outlook
  • Ability to maintain confidentiality
  • Sound sensible decision-making skills
  • Good communication and interpersonal skills
  • Able to work independently and to participate constructively in teams
Delivery mode information

Work-based

Workplace training offers a flexible, self-paced study program which combines workplace recognition of prior learning and individualised ‘gap’ training to attain your qualification.

Workplace training means every time you go to work you are learning and demonstrating competence whilst working towards your qualification. The flexibility of workplace training allows you to structure and perform learning and assessment in a way that fits into your professional and personal life.

Learning and assessment plans are created on an individual level in consultation with you and/or your employer. Workplace training assessment is conducted using numerous methods including practical demonstration and observation, question and answer interviews, written tasks, supervisor reports and workshops.

To enquire or enrol please fill out the Course Enquiry Form

Campus locations

Course page link
Public
North Regional TAFE

This qualification will provide you with the practical skills and knowledge to participate in local government and community organisations that seek to encourage and assist community groups to identify their needs, and plan and develop appropriate services and facilities to meet those needs. You will learn about the community services sector and ethical behaviour. You will also develop skills in communication, information provision and processing, administration support, networking and group support.

Course description

This qualification will provide you with the practical skills and knowledge to participate in local government and community organisations that seek to encourage and assist community groups to identify their needs, and plan and develop appropriate services and facilities to meet those needs. You will learn about the community services sector and ethical behaviour. You will also develop skills in communication, information provision and processing, administration support, networking and group support.

Campus locations

Course page link
Private
SMYL Community Services

Course description

Campus locations

Course page link
Public
South Regional TAFE

This qualification will provide you with the practical skills and knowledge to participate in local government and community organisations that seek to encourage and assist community groups to identify their needs, and plan and develop appropriate services and facilities to meet those needs. You will learn about the community services sector and ethical behaviour. You will also develop skills in communication, information provision and processing, administration support, networking and group support.

This course is Competitive at selected campuses and further Entrance Requirements may apply.

Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.

Units

Unit NameUnit TypeNational IDUnit of Study
Participate In Workplace Health And SafetyCoreHLTWHS001WG738
Communicate And Work In Health Or Community ServicesCoreCHCCOM005AVC29
Provide First Point Of ContactCoreCHCCOM001AVC33
Organise And Complete Daily Work ActivitiesCoreBSBWOR202AUK61
Work With Diverse PeopleCoreCHCDIV001AVC09
Work With People With Mental Health IssuesElecCHCMHS001AVB69
Read And Respond To Routine Workplace InformationElecFSKRDG10WG337
Promote Aboriginal And/Or Torres Strait Islander Cultural SafetyElecCHCDIV002AVC08
Be An Effective VolunteerElecCHCVOL001AVB23
Use Business TechnologyElecBSBWOR204AUK98
Write Personal Details On Basic Workplace FormsElecFSKWTG01WG340
Provide First AidElecHLTAID003WG732

Course description

This qualification will provide you with the practical skills and knowledge to participate in local government and community organisations that seek to encourage and assist community groups to identify their needs, and plan and develop appropriate services and facilities to meet those needs. You will learn about the community services sector and ethical behaviour. You will also develop skills in communication, information provision and processing, administration support, networking and group support.

This course is Competitive at selected campuses and further Entrance Requirements may apply.

Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.

Units

Unit NameUnit TypeNational IDUnit of Study
Participate In Workplace Health And SafetyCoreHLTWHS001WG738
Communicate And Work In Health Or Community ServicesCoreCHCCOM005AVC29
Provide First Point Of ContactCoreCHCCOM001AVC33
Organise And Complete Daily Work ActivitiesCoreBSBWOR202AUK61
Work With Diverse PeopleCoreCHCDIV001AVC09
Work With People With Mental Health IssuesElecCHCMHS001AVB69
Read And Respond To Routine Workplace InformationElecFSKRDG10WG337
Promote Aboriginal And/Or Torres Strait Islander Cultural SafetyElecCHCDIV002AVC08
Be An Effective VolunteerElecCHCVOL001AVB23
Use Business TechnologyElecBSBWOR204AUK98
Write Personal Details On Basic Workplace FormsElecFSKWTG01WG340
Provide First AidElecHLTAID003WG732

Campus locations

Course page link
Public
South Metropolitan TAFE

Course description

Campus locations

Course page link