Certificate II in Retail Services

National ID: SIR20216
State ID: BAA0
Qualification level:

Course is available at the following locations

Private
Australian College of Training

Course description

Campus locations

Course page link
Public
Central Regional TAFE

Training Package Version:

Trying to get a job in retail? Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Additional Resources

Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Pack.

VET Student Loans

This course IS NOT eligible for a VET Student Loan.

Course description

Training Package Version:

Trying to get a job in retail? Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Additional Resources

Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Pack.

VET Student Loans

This course IS NOT eligible for a VET Student Loan.

Campus locations

Course page link
Private
First Impressions Resources, The Australian Retail College

Course description

Campus locations

Course page link
Private
Insight Training Group Australia Pty Ltd

Course description

Campus locations

Course page link
Public
North Metropolitan TAFE

Course description

Campus locations

Course page link
Private
Outback Stores Pty Ltd

Course description

Campus locations

Course page link
Private
Skills Strategies International Pty Ltd

Course description

Campus locations

Course page link
Private
SMYL Community Services

Course description

Campus locations

Course page link
Public
South Regional TAFE

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.

Course description

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.

Campus locations

Course page link
Private
Training Institute Australasia

TIAWA caters for companies wishing to match a qualification to a staff members job role in a flexible workplace delivery model to upskill and educate their people. This is undertaken via a Traineeship pathway. Also available for employed individuals working under 15 hours and unemployed individuals wishing to undertake this qualification TIAWA can offer this course to you at a subsidised rate. Feel free to call and enquire when the next intake will be. Training is delivered fully on-the-job and classroom.

Course description

TIAWA caters for companies wishing to match a qualification to a staff members job role in a flexible workplace delivery model to upskill and educate their people. This is undertaken via a Traineeship pathway. Also available for employed individuals working under 15 hours and unemployed individuals wishing to undertake this qualification TIAWA can offer this course to you at a subsidised rate. Feel free to call and enquire when the next intake will be. Training is delivered fully on-the-job and classroom.

Campus locations

Course page link
Private
Vocational Training Services (VTS)

Course description

Campus locations

Course page link
Private
Worklink, LWG Training

Traineeships

This work place based course prepares you with the essential skills for working in a variety of retail sectors while assisting you to develop the confidence and skills required in your workplace.

The training will support you in your job to:

  • Provide product and service advice
  • Sell in a retail store
  • Develop customer service skills
  • Checking stock and replenishing shelves
  • Organising and maintaining displays

Delivery location: Albany

Training is delivered fully on-the-job

Course description

Traineeships

This work place based course prepares you with the essential skills for working in a variety of retail sectors while assisting you to develop the confidence and skills required in your workplace.

The training will support you in your job to:

  • Provide product and service advice
  • Sell in a retail store
  • Develop customer service skills
  • Checking stock and replenishing shelves
  • Organising and maintaining displays

Delivery location: Albany

Training is delivered fully on-the-job

Campus locations

Course page link