Certificate II in Retail Services

National ID: SIR20216
State ID: BAA0
Qualification level:

Course is available at the following locations

Private
Australian College of Training

Course description

Campus locations

Course page link
Public
Central Regional TAFE

Training Package Version:

Trying to get a job in retail? Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Additional Resources

Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Pack.

VET Student Loans

This course IS NOT eligible for a VET Student Loan.

Course description

Training Package Version:

Trying to get a job in retail? Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Additional Resources

Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Pack.

VET Student Loans

This course IS NOT eligible for a VET Student Loan.

Campus locations

Course page link
Private
Cartec Training Solutions

This course has an emphasis on the skills and knowledge required to undertake entry-level retail operations. This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.

Training is delivered on-the-job. 

Course description

This course has an emphasis on the skills and knowledge required to undertake entry-level retail operations. This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.

Training is delivered on-the-job. 

Campus locations

Course page link
Private
Industry Skills Training

Your future awaits. Get started today.

This course is designed to provide you with the skills required for working in a range of retail environments.

You will learn about the various aspects of retail and sales environments, including:

  • Using business technology
  • Engaging the customer
  • Developing communication skills
  • Visual merchandising
  • Receiving and handling retail stock + More….

This course is delivered in a classroom & simulated environment.

Delivery Location: 40 Mirrabooka Avenue, Mirrabooka.

Contact us today to find out more: 1300 757 296.

Course description

Your future awaits. Get started today.

This course is designed to provide you with the skills required for working in a range of retail environments.

You will learn about the various aspects of retail and sales environments, including:

  • Using business technology
  • Engaging the customer
  • Developing communication skills
  • Visual merchandising
  • Receiving and handling retail stock + More….

This course is delivered in a classroom & simulated environment.

Delivery Location: 40 Mirrabooka Avenue, Mirrabooka.

Contact us today to find out more: 1300 757 296.

Campus locations

Course page link
Public
North Metropolitan TAFE

Course description

Campus locations

Course page link
Private
Outback Stores Pty Ltd

Course description

Campus locations

Course page link
Private
Skills Strategies International Pty Ltd

Course description

Campus locations

Course page link
Private
SMYL Community Services

Course description

Campus locations

Course page link
Public
South Regional TAFE

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.

Course description

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.

Campus locations

Course page link
Private
Training Institute Australasia

TIAWA caters for companies wishing to match a qualification to a staff members job role in a flexible workplace delivery model to upskill and educate their people. This is undertaken via a Traineeship pathway. Also available for employed individuals working under 15 hours and unemployed individuals wishing to undertake this qualification TIAWA can offer this course to you at a subsidised rate. Feel free to call and enquire when the next intake will be. Training is delivered fully on-the-job and classroom.

Course description

TIAWA caters for companies wishing to match a qualification to a staff members job role in a flexible workplace delivery model to upskill and educate their people. This is undertaken via a Traineeship pathway. Also available for employed individuals working under 15 hours and unemployed individuals wishing to undertake this qualification TIAWA can offer this course to you at a subsidised rate. Feel free to call and enquire when the next intake will be. Training is delivered fully on-the-job and classroom.

Campus locations

Course page link
Private
Tubal Pty Ltd

Tubal is a WA owned and operated Registered Training Organisation (RTO# 51679) that specialises in workplace training and qualifications within a range of service-based industries. At Tubal we pride ourselves on our student first approach and we focus on achieving the best possible learning outcomes through our team of industry expert trainers, our flexible models and professional support team.

Tubal is a member of the preferred provider panel for the delivery of funded traineeships in Western Australia, and we have an outstanding reputation for the delivery of Workplace Traineeships, School-based Traineeships and short courses.

We currently offer a number of flexible delivery options for undertaking this qualification including Workplace Traineeship arrangements, Fee for service blended learning and RPL.

Elective units can be selected based on the job role and occupational outcome of the student.

Training Delivered on-the-job.

Course description

Tubal is a WA owned and operated Registered Training Organisation (RTO# 51679) that specialises in workplace training and qualifications within a range of service-based industries. At Tubal we pride ourselves on our student first approach and we focus on achieving the best possible learning outcomes through our team of industry expert trainers, our flexible models and professional support team.

Tubal is a member of the preferred provider panel for the delivery of funded traineeships in Western Australia, and we have an outstanding reputation for the delivery of Workplace Traineeships, School-based Traineeships and short courses.

We currently offer a number of flexible delivery options for undertaking this qualification including Workplace Traineeship arrangements, Fee for service blended learning and RPL.

Elective units can be selected based on the job role and occupational outcome of the student.

Training Delivered on-the-job.

Campus locations

Course page link
Private
Worklink, LWG Training

Traineeships

This work place based course prepares you with the essential skills for working in a variety of retail sectors while assisting you to develop the confidence and skills required in your workplace.

The training will support you in your job to:

  • Provide product and service advice
  • Sell in a retail store
  • Develop customer service skills
  • Checking stock and replenishing shelves
  • Organising and maintaining displays

Delivery location: Albany

Training is delivered fully on-the-job

Course description

Traineeships

This work place based course prepares you with the essential skills for working in a variety of retail sectors while assisting you to develop the confidence and skills required in your workplace.

The training will support you in your job to:

  • Provide product and service advice
  • Sell in a retail store
  • Develop customer service skills
  • Checking stock and replenishing shelves
  • Organising and maintaining displays

Delivery location: Albany

Training is delivered fully on-the-job

Campus locations

Course page link