Certificate II in Retail Services

National ID: SIR20216
State ID: BAA0
Qualification level:

Course is available at the following locations

Private
Australian College of Training

Course description

Campus locations

Course page link
Private
Cartec Training Solutions

Certificate II in Retail Services is a nationally recognised qualification providing the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. This course has an emphasis on the skills and knowledge required to undertake entry level retail operations.

Delivery location: On-site and will be delivered fully on-the-job if required.

Course description

Certificate II in Retail Services is a nationally recognised qualification providing the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. This course has an emphasis on the skills and knowledge required to undertake entry level retail operations.

Delivery location: On-site and will be delivered fully on-the-job if required.

Campus locations

Course page link
Public
Central Regional TAFE
Course Details
Training Package Version :

Trying to get a job in retail? Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Additional Resources
Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Pack.
VET Student Loans : This course is NOT eligible for a VET Student Loan.

Course description

Course Details
Training Package Version :

Trying to get a job in retail? Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Additional Resources
Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Pack.
VET Student Loans : This course is NOT eligible for a VET Student Loan.

Campus locations

Course page link
Private
First Impressions Resources, The Australian Retail College

Course description

Campus locations

Course page link
Private
Flexible Training Solutions Pty Ltd

Certificate II in Retail Services reflects the role of individuals working in a supervised role within retail services. They may work in various retail store settings, including supermarkets, department stores, specialty stores, and retail outlets. They have basic retail operational knowledge and limited practical skills but are trained in point-of-sale handling procedures, workplace communication, working with retail technology, and interacting with customers. They can follow safe work practices, and while they may work with some autonomy or as part of a team, they are usually under direct supervision.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring, utilising a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks. Participants are encouraged to challenge and build upon their existing knowledge and extend their boundaries while expanding their skill base. To successfully attain the SIR20216 Certificate II in Retail Services, students are required to complete a total of twelve (12) units of competency, comprising of seven core units, and five elective units. A minimum of three units must be from a list of approved units, and up to two units may be selected from any relevant Training Package or accredited course at Cert. I, II, or III levels.

Training is delivered on-site fully on-the-job

Course description

Certificate II in Retail Services reflects the role of individuals working in a supervised role within retail services. They may work in various retail store settings, including supermarkets, department stores, specialty stores, and retail outlets. They have basic retail operational knowledge and limited practical skills but are trained in point-of-sale handling procedures, workplace communication, working with retail technology, and interacting with customers. They can follow safe work practices, and while they may work with some autonomy or as part of a team, they are usually under direct supervision.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring, utilising a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks. Participants are encouraged to challenge and build upon their existing knowledge and extend their boundaries while expanding their skill base. To successfully attain the SIR20216 Certificate II in Retail Services, students are required to complete a total of twelve (12) units of competency, comprising of seven core units, and five elective units. A minimum of three units must be from a list of approved units, and up to two units may be selected from any relevant Training Package or accredited course at Cert. I, II, or III levels.

Training is delivered on-site fully on-the-job

Campus locations

Course page link
Private
Insight Training Group Australia Pty Ltd

Course description

Campus locations

Course page link
Public
North Metropolitan TAFE

Course description

Campus locations

Course page link
Private
Outback Stores Pty Ltd

Course description

Campus locations

Course page link
Private
Skills Strategies International Pty Ltd

Course description

Campus locations

Course page link
Private
SMYL Community Services

Course description

Campus locations

Course page link
Public
South Regional TAFE

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.

Course description

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Not all study modes are offered at all campuses. Please check with your local campus for study modes and elective units offered.

Campus locations

Course page link
Tubal Pty Ltd

Course description

Campus locations

Course page link
Private
THE ORS GROUP PTY LTD T/A ORS Training Solutions

When you complete this qualification you will gain a variety of skills and knowledge relating to frontline retail employment, workers who are involved in routine tasks and work under direct supervision of others. The units you would complete provide a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

This qualification is delivered in a classroom based setting under the Delivery locations:

  • Perth - Suites 2&3, 647 Wellington Street, Perth, WA 6000
  • Kwinana - Suite 2 - Kwinana Professional Centre, 4 Challenger Ave
  • Kwinana, WA 6167
  • Fremantle - Shop 41, Fremantle Malls, 27-35 William Street,

      Fremantle, WA 6160 Participation Equity program

Course description

When you complete this qualification you will gain a variety of skills and knowledge relating to frontline retail employment, workers who are involved in routine tasks and work under direct supervision of others. The units you would complete provide a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

This qualification is delivered in a classroom based setting under the Delivery locations:

  • Perth - Suites 2&3, 647 Wellington Street, Perth, WA 6000
  • Kwinana - Suite 2 - Kwinana Professional Centre, 4 Challenger Ave
  • Kwinana, WA 6167
  • Fremantle - Shop 41, Fremantle Malls, 27-35 William Street,

      Fremantle, WA 6160 Participation Equity program

Campus locations

Course page link
Private
Vocational Training Services (VTS)

Course description

Campus locations

Course page link
Private
West Australian Institute of Further Studies

As the retail industry continues to boom, individuals with extensive retail experience and knowledge are a rarity for employers. This qualification is taught with the aim of developing and strengthening your customer service skills. As a student you will learn how to give useful and relevant advice on product and services, work effectively in a service environment, handle retail stock, and produce visual merchandise displays.

Delivery location: On-site for students with employers and other locations throughout WA based on demand.

Course description

As the retail industry continues to boom, individuals with extensive retail experience and knowledge are a rarity for employers. This qualification is taught with the aim of developing and strengthening your customer service skills. As a student you will learn how to give useful and relevant advice on product and services, work effectively in a service environment, handle retail stock, and produce visual merchandise displays.

Delivery location: On-site for students with employers and other locations throughout WA based on demand.

Campus locations

Course page link
Private
Worklink, LWG Training

Traineeships

This work place based course prepares you with the essential skills for working in a variety of retail sectors while assisting you to develop the confidence and skills required in your workplace.

The training will support you in your job to:

  • Provide product and service advice
  • Sell in a retail store
  • Develop customer service skills
  • Checking stock and replenishing shelves
  • Organising and maintaining displays

Delivery location: Albany

Training is delivered fully on-the-job

Course description

Traineeships

This work place based course prepares you with the essential skills for working in a variety of retail sectors while assisting you to develop the confidence and skills required in your workplace.

The training will support you in your job to:

  • Provide product and service advice
  • Sell in a retail store
  • Develop customer service skills
  • Checking stock and replenishing shelves
  • Organising and maintaining displays

Delivery location: Albany

Training is delivered fully on-the-job

Campus locations

Course page link