Certificate IV in Customer Engagement

National ID: BSB40315
State ID: AVW0
Qualification level:

Course is available at the following locations

Private
AMA Training Services

AMA Training Services is the registered training organisation of the Australian Medical Association (WA), Western Australia’s peak representative body for doctors and medical students. AMA Training Services has a proud history of delivering high quality and contextualised training to the health and community industries.

This qualification is offered under traineeship arrangements.

Training is delivered fully on-the-job.

Course description

AMA Training Services is the registered training organisation of the Australian Medical Association (WA), Western Australia’s peak representative body for doctors and medical students. AMA Training Services has a proud history of delivering high quality and contextualised training to the health and community industries.

This qualification is offered under traineeship arrangements.

Training is delivered fully on-the-job.

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Private
ATS Arrow Training Services

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Private
CLB Training and Development Pty Ltd

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Private
Combined Team Services

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Private
Everthought Education Perth Pty Ltd

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Private
Flexible Training Solutions Pty Ltd

Certificate IV in Customer Engagement reflects the role of individuals working in a range of complex customer service roles. Individuals at this level have excellent communication and interpersonal skills and undertake complex customer interactions, often as a team leader and with significant authority to delegate. They may also develop and coordinate teams and individuals within a customer service context. Duties at this level are varied and may include responding to complex customer requests, handling complaints, coaching staff and completing related administrative tasks. They may be responsible for the implementation of customer service procedures.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring, utilising a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks. Participants are encouraged to challenge and build upon their existing knowledge and extend their boundaries while expanding their skill base. To successfully attain the BSB40315 Certificate IV in Customer Engagement, students are required to complete a total of thirteen (13) units of competency, comprising of three core units and ten elective units. At least four electives must be taken from a list of approved units, and up to four can be taken from Cert. IV or Diploma-level units from any endorsed Training Package or accredited course.

Training is delivered on-site fully on-the-job

Course description

Certificate IV in Customer Engagement reflects the role of individuals working in a range of complex customer service roles. Individuals at this level have excellent communication and interpersonal skills and undertake complex customer interactions, often as a team leader and with significant authority to delegate. They may also develop and coordinate teams and individuals within a customer service context. Duties at this level are varied and may include responding to complex customer requests, handling complaints, coaching staff and completing related administrative tasks. They may be responsible for the implementation of customer service procedures.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring, utilising a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks. Participants are encouraged to challenge and build upon their existing knowledge and extend their boundaries while expanding their skill base. To successfully attain the BSB40315 Certificate IV in Customer Engagement, students are required to complete a total of thirteen (13) units of competency, comprising of three core units and ten elective units. At least four electives must be taken from a list of approved units, and up to four can be taken from Cert. IV or Diploma-level units from any endorsed Training Package or accredited course.

Training is delivered on-site fully on-the-job

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Course page link
Private
Insight Training Group Australia Pty Ltd

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Private
Skill Hire WA Pty Ltd T/A Business Leadership Centre

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate, respond to complex customer requests, handle complaints, coach staff and complete related administrative tasks Delivery of this qualification is blended learning of face-to-face and online for 12 months and includes cohorts of traineeships, fee for service.

Delivery Locations: Forrestfield – 3/271 Berkshire Road, Forrestfield WA 6058 and online

Course description

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate, respond to complex customer requests, handle complaints, coach staff and complete related administrative tasks Delivery of this qualification is blended learning of face-to-face and online for 12 months and includes cohorts of traineeships, fee for service.

Delivery Locations: Forrestfield – 3/271 Berkshire Road, Forrestfield WA 6058 and online

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Private
Tactical Training Group Pty Ltd

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Private
Training Institute Australasia

We cater for companies wishing to match a qualification to a staff members job role in a flexible workplace delivery model to educate their people. This is undertaken via a Traineeship pathway. Training is delivered fully on-the-job.

Course description

We cater for companies wishing to match a qualification to a staff members job role in a flexible workplace delivery model to educate their people. This is undertaken via a Traineeship pathway. Training is delivered fully on-the-job.

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Private
West Australian Institute of Further Studies

An organisation heavily relies on its employees providing compliant and ethical services to customers to ensure its growth and success within the market. This course will act as a base for students where they will learn the core skills needed to enter the industry. We will aim to tailor the skills and knowledge taught in this course to ensure that it is relevant to you and your current and/or future employment.

Training is delivered fully on-the-job for traineeships and existing traineeships

Course description

An organisation heavily relies on its employees providing compliant and ethical services to customers to ensure its growth and success within the market. This course will act as a base for students where they will learn the core skills needed to enter the industry. We will aim to tailor the skills and knowledge taught in this course to ensure that it is relevant to you and your current and/or future employment.

Training is delivered fully on-the-job for traineeships and existing traineeships

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Course page link
Public
North Metropolitan TAFE

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