Certificate III in Customer Engagement

National ID: BSB30215
State ID: AVS6
Qualification level:

Course is available at the following locations

Private
AMA Training Services

AMA Training Services is the registered training organisation of the Australian Medical Association (WA), Western Australia’s peak representative body for doctors and medical students. AMA Training Services has a proud history of delivering high quality and contextualised training to the health and community industries.

This qualification is offered under traineeship arrangements.

Training is delivered on-site fully on-the-job.

Course description

AMA Training Services is the registered training organisation of the Australian Medical Association (WA), Western Australia’s peak representative body for doctors and medical students. AMA Training Services has a proud history of delivering high quality and contextualised training to the health and community industries.

This qualification is offered under traineeship arrangements.

Training is delivered on-site fully on-the-job.

Campus locations

Course page link
Private
Arrow Training Services

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Private
Australian College of Commerce & Management Pty Ltd

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Private
Everthought Education Perth Pty Ltd

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Private
Flexible Training Solutions Pty Ltd

Certificate III in Customer Engagement reflects the role of individuals working in a range of complex customer service roles. Duties at this level include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. They have a good understanding of the products and/or services offered by their company and use this knowledge when interacting with customers. Individuals at this level generally work under supervision, but may have some authority to delegate.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring, utilising a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks. Participants are encouraged to challenge and build upon their existing knowledge and extend their boundaries while expanding their skill base. To successfully attain the BSB30215 Certificate III in Customer Engagement, students are required to complete a total of twelve (12) units of competency, comprising of four core units and eight elective units. At least two electives must be selected from an approved list of units, and up to six may be selected from qualifications at Cert. III or Cert. IV level from any endorsed Training Package or accredited course.

Training is delivered on-site fully on-the-job

Course description

Certificate III in Customer Engagement reflects the role of individuals working in a range of complex customer service roles. Duties at this level include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. They have a good understanding of the products and/or services offered by their company and use this knowledge when interacting with customers. Individuals at this level generally work under supervision, but may have some authority to delegate.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring, utilising a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks. Participants are encouraged to challenge and build upon their existing knowledge and extend their boundaries while expanding their skill base. To successfully attain the BSB30215 Certificate III in Customer Engagement, students are required to complete a total of twelve (12) units of competency, comprising of four core units and eight elective units. At least two electives must be selected from an approved list of units, and up to six may be selected from qualifications at Cert. III or Cert. IV level from any endorsed Training Package or accredited course.

Training is delivered on-site fully on-the-job

Campus locations

Course page link
Private
Illuminate Group

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Training will be delivered fully on-the-job at employer sites.

This program can be delivered through a workplace or institutional model.

Course description

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Training will be delivered fully on-the-job at employer sites.

This program can be delivered through a workplace or institutional model.

Campus locations

Course page link
Private
LTT Group Pty Ltd

This qualification will provide employees with an in-depth understanding of how to meet the complexities of modern customer service environments through various customer relationship management systems.

Delivery information and location: Training is delivered fully on-the-job at workplace on-site.

Traineeship delivery available.

Course description

This qualification will provide employees with an in-depth understanding of how to meet the complexities of modern customer service environments through various customer relationship management systems.

Delivery information and location: Training is delivered fully on-the-job at workplace on-site.

Traineeship delivery available.

Campus locations

Course page link
Private
Skill Hire WA Pty Ltd T/A Business Leadership Centre

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Delivery of this qualification is blended learning of face-to-face and online for the 12 month Traineeship.

Delivery Locations:

Forrestfield – 3/271 Berkshire Road, Forrestfield WA 6058 and online

Course description

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Delivery of this qualification is blended learning of face-to-face and online for the 12 month Traineeship.

Delivery Locations:

Forrestfield – 3/271 Berkshire Road, Forrestfield WA 6058 and online

Campus locations

Course page link
Private
Stanborough Wemyss Contracting Pty Ltd

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Private
TIME Education and Training

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Private
Training Institute Australasia

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Private
Trainwest

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Training is delivered fully on-the-job

Course description

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Training is delivered fully on-the-job

Campus locations

Course page link
Private
Upskilled Pty Ltd

Certificate III in Customer Engagement service course will give you the broad range of skills to respond to challenges in customer service roles, manage complaints and effective communication techniques in the workplace. The broad skills in this qualification can lead to a variety of exciting careers including travel, reception, help desks, banking and retail.

Delivery is Online and On-site

Course description

Certificate III in Customer Engagement service course will give you the broad range of skills to respond to challenges in customer service roles, manage complaints and effective communication techniques in the workplace. The broad skills in this qualification can lead to a variety of exciting careers including travel, reception, help desks, banking and retail.

Delivery is Online and On-site

Campus locations

Course page link
Private
West Australian Institute of Further Studies

We will help to take the knowledge that you have acquired from previous qualifications and/or experience and help to expand it, by teaching you skills such as how to develop product and service knowledge and how to communicate both electronically and face-to-face. This is perfect for those who are involved in roles where supervision, delegation and interaction with customers are essential.

Training is delivered fully on-the-job for traineeships and existing traineeships

Course description

We will help to take the knowledge that you have acquired from previous qualifications and/or experience and help to expand it, by teaching you skills such as how to develop product and service knowledge and how to communicate both electronically and face-to-face. This is perfect for those who are involved in roles where supervision, delegation and interaction with customers are essential.

Training is delivered fully on-the-job for traineeships and existing traineeships

Campus locations

Course page link