Also known as:
- Hotel Service Supervisor
What they do
Concierges ensure that the needs of hotel guests are catered for. They greet guests and show them to their rooms, carry their luggage and run errands such as delivering mail, photocopying or faxing documents, or organising taxis and restaurants. They may also answer enquiries about the local area, and may organise bookings for hotel guests to attend tourist attractions.
Specialisations include: Front Office Manager (Hotel), Head Housekeeper, Head Porter (Hotel), Hotel Office Manager
Concierges work in hotels, and usually work in shifts. They may be required to work late at night or early in the morning. They also often work with, and around, large groups of people such as tour groups. If working night shifts they may be required to assist with the duties of other staff, such as kitchen or cleaning staff. They are often required to lift heavy luggage.
Tools and technologies
Concierges spend a lot of time on the phone, either talking to hotel guests or to other tourism and hospitality workers making arrangements for guests. Aside from understanding how in-house telephone systems work, they also require knowledge of computers as they may need to use records management or word processing software. If undertaking other hotel duties they may require knowledge of food preparation, or may be required to park guests' cars.
How do I become one?
Education and training
It is possible to work as a concierge without any formal qualifications and get training on the job. However, entry into this occupation may be improved by obtaining a qualification in hospitality.
The Certificate IV in Hospitality is offered at TAFE colleges and other registered training organisations throughout Western Australia.
You can also undertake a traineeship in hospitality (supervision) (level 4). The traineeship normally takes 24 months to complete.
Apprenticeships and traineeships
As an apprentice or trainee, you enter into a formal training contract with an employer, enabling you to complete training towards a nationally recognised qualification. You spend time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider.
You can do an apprenticeship or traineeship if you are a school-leaver, re-entering the workforce or as an adult or mature-aged person wishing to change careers. You can even begin your apprenticeship or traineeship while you're still at school.
If you are still at school you can access an apprenticeship through your school. Talk to your school's VET Co-ordinator to start your training now through VET in Schools. If you are no longer at school you can apply for an apprenticeship or traineeship and get paid while you learn and work.
Required registration and licensing