Support for apprentices and trainees

Apprenticeship Office Helpline

Need support, information or assistance?

Ring the Apprenticeship Office Helpline on 13 19 54!

We can help you with:

• support to stay employed and continue your apprenticeship or traineeshp;
• assistance on managing the training contract and navigating the training system;
• information about WA and Commonwealth Government financial support measures for employers, apprentices and trainees; and
• information about jobseeker support for apprentices and trainees.

For callers outside of WA, please phone us on 08 6551 5499. You can also contact Apprenticeship Office by email via apprenticeshipoffice@dtwd.wa.gov.au, or use their online enquiry form and they will contact you. 

To assist apprentices and trainees who have recently fallen out of their training contract, a free Out of Contract Register is now available which provides a list of  out of contract apprentices and trainees in Western Australia. The register does not include your personal information — just the details of what kind of apprenticeship or traineeship you were doing, what stage you were in (eg; second year), and your location (eg; Perth metropolitan or regional area).  

The register is also provided to WA Jobs and Skills Centres, Australian Apprenticeship Support Network (AASN) providers and group training organisations who work with employers and can help to connect them with apprentices and trainees looking for employment.

The register will continue to be updated as we confirm the agreement of all parties for their details to be displayed.

You can take a look at the Out of Contract Register here 

How do I get on to the register?
When Apprenticeship Office receives notification that your training contract is being terminated, they will contact you to ask if you would like to be added to the Out of Contract Register. You can say no, if you do not want to be added. You can call the Apprenticeship Office Hotline on 13 19 54 if you have any queries about this.

How do employers contact me?
When an employer finds an apprentice or trainee on the register that matches their needs, they contact Apprenticeship Office to ask for your contact details (these are only provided if you have given your permission to do so).

What do I do when an employer contacts me?
When an employer contacts you, it means they are interested in talking about an opportunity to continue your apprenticeship or traineeship. They may ask questions about your training, and your work experience.

Be open to talking about yourself and answering questions — if the employer thinks you are a good match for their needs, they may ask you to come in for a meeting or attend an interview. Good luck!