Retail Leadership Transition Skill Set

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Fee-free and reduced-fee courses: Jobs & Skills WA

Retail Leadership Transition Skill Set

Working in retail and ready to upskill? Start here, with this short course!

Already working in retail and wanting to upskill your role? This short course skill set will give you valuable tools to undertake supervisory responsibilities and take your retail career to the next level.

With a focus on stock control, monitoring financials, managing workplace responses and supporting frontline team members, you’ll gain the skills and knowledge to lead effectively in the retail industry. 

You'll also gain supervisory and management skills, learn advanced skills in managing disrespectful aggressive or abusive customer behaviour, and how to roster staff effectively to meet business needs. 

This skill set consists of units from nationally recognised and accredited qualifications. Successful completion can provide credit, should you pursue further study in a related qualification.

Training options

  • Low fee
  • Skill sets

Industry areas

  • Business and Finance
  • Hospitality, Tourism and Events

Study area

  • Retail

Course ID

  • National ID: SIRSS00035
  • WA State ID: AE570

This course is available from registered training organisations (accredited private training providers) that are also funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider's website for further information about the course and how to enrol.

A set of skills for individuals to undertake leadership and or supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control. Core units:

  • Control stock (SIRRINV002)
  • Monitor retail store financials (SIRRRTF002)
  • Manage disrespectful, aggressive or abusive customers (SIRXCEG008)
  • Manage workplace responses to disrespectful, aggressive or abusive customer behaviour (SIRXCEG009)*
  • Supervise and support frontline team members (SIRXMGT001)
  • Roster staff (SITXHRM002)

Unit marked with an asterisk* has a prerequisite: SIRXCEG008 Manage disrespectful, aggressive or abusive customers.

Delivery location

Perth

Already working in retail and wanting to upskill your role? This short course skill set will give you valuable tools to undertake supervisory responsibilities and take your retail career to the next level.

With a focus on stock control, monitoring financials, managing workplace responses and supporting frontline team members, you’ll gain the skills and knowledge to lead effectively in the retail industry. 

You'll also gain supervisory and management skills, learn advanced skills in managing disrespectful aggressive or abusive customer behaviour, and how to roster staff effectively to meet business needs. 

This skill set consists of units from nationally recognised and accredited qualifications. Successful completion can provide credit, should you pursue further study in a related qualification.

Training options

  • Low fee
  • Skill sets

Industry areas

  • Business and Finance
  • Hospitality, Tourism and Events

Study area

  • Retail

Course ID

  • National ID: SIRSS00035
  • WA State ID: AE570

This course is available from registered training organisations (accredited private training providers) that are also funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider's website for further information about the course and how to enrol.

A set of skills for individuals to undertake leadership and or supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control. Core units:

  • Control stock (SIRRINV002)
  • Monitor retail store financials (SIRRRTF002)
  • Manage disrespectful, aggressive or abusive customers (SIRXCEG008)
  • Manage workplace responses to disrespectful, aggressive or abusive customer behaviour (SIRXCEG009)*
  • Supervise and support frontline team members (SIRXMGT001)
  • Roster staff (SITXHRM002)

Unit marked with an asterisk* has a prerequisite: SIRXCEG008 Manage disrespectful, aggressive or abusive customers.

Delivery location

Perth

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Disclaimer

The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.