
This qualification is perfect for anyone who wants general business skills training for a variety of job roles, across a range of industry sectors.
At Certificate IV level, this course is suitable for people who have experience working in a business environment but want to progress their career, learn more high-level skills, or move into a supervisory or management role.
You'll learn how to manage customer needs and feedback; develop complex business documents, reports and spreadsheets; facilitate positive workplace communication; develop and build business relationships; deliver effective presentations to groups; lead and manage staff; and workplace health and safety.
Choose a WA TAFE college that delivers this course
To find out more about doing this course at a WA TAFE college, select one of the TAFEs listed below to read their course descriptions. You'll also be able to see at which TAFE campus/es the course is delivered.
If you would like further information such as when the course is available and how to enrol, and details of course fees, or if you have questions about how the course is delivered, please follow the Find out more link to go to the TAFE's website where you will find full course details and contact information so that you can speak to the TAFE directly.
Gain a competitive edge with a Certificate IV in Business.
You will gain the skills and knowledge to manage customer needs and feedback, develop and promote products and services, and play a supporting role in the recruitment of staff. You will acquire valuable experience in making presentations to groups, working in effective teams, and with workplace health and safety.
Our Geraldton Campus offers this qualification as a dual course along with the Certificate IV in Leadership and Management.
Half price fees apply!
Gain a strong foundation in current business trends
In our cutting-edge simulated business workplace you will experience an environment that reflects current industry trends and replicates organisational operations. This brand new Simulated Workplace provides a co-working space and prepares you for employment in a range of different business models.
You'll develop skills needed to use social media to engage with and appeal to customers and stakeholders to grow the business, making you work-ready and digitally savvy. You will interact with others, consult and negotiate, problem solve, critically assess and use the latest technology to plan and organise operations. All under the expert guidance of trainers with expertise and knowledge of business operations in changing and evolving environments.
Adapt and innovate in the changing business world.
The Certificate IV in Business has been designed to prepare you for the adaptability and innovation required to succeed in a post-COVID world. In response to industry needs, this course focuses on transferrable skills in reading, writing and communication, as well as operating efficiently in a digital environment.
This course covers digital communication and report-writing, operational planning and problem-solving, business networking, self-management, leadership and workplace health and safety, depending on the elective units you select.
If you are completing this course as part of a traineeship, you will put your skills into practice in the workplace while learning. Those without a workplace will learn within a simulated virtual online environment.
Ready to make your mark in the world of business?
Sharpen your business toolbox and gain a nationally recognised qualification to get you workforce ready for a diverse range of corporate careers including office management, start-up business planning and marketing, and customer service.
Be guided by our expert lecturers who are industry professionals as you build a foundation of general business skills which can be applied to a variety of jobs across a broad-spectrum of sectors. The course can also help those who wish to further elevate current knowledge and start the journey towards a supervisory or management position.
Learn skills to be socially media savvy and use social platforms to engage customers, and be trained in how to use digital technologies for workplace communication and processes. You'll grow knowledge of drafting complex documents, reports and spreadsheets, as well as creating and delivering presentations. The course also has a focus on managing customer needs and will help you develop your communications skills as you learn to lead staff and begin to form your personal management style.
When you complete this course course, you will be ready for a career in business. This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They may provide leadership and guidance to others with some limited responsibility for the output of others. You will have the skills and knowledge to use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.
Locations
Choose a private training provider that delivers this course
This course is also available from registered training organisations (accredited private training providers) that are funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider’s website for further information.

This program is delivered as a traineeship with training and assessment designed and documented in a Training Plan to suit the workplace and the development of practical skills to support the job role. The aim is to improve performance on the job to achieve better business outcomes.
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Call us today on (08) 9355 5400 to find out more!
Delivery location

This traineeship allows to build on their administration skills and knowledge. Conducted predominantly on the job, our trainers will provide one on one support to achieve competency. Supported by our online learning environment, trainees will have access to recorded lecture content, learning resources, videos and case studies. All trainees have access to a Student Support Officer in addition to their trainer to assist them through their learning journey. Call us on 9273 3033 to discuss how we can create a traineeship to suit your trainee and workplace.
Delivery location

Australian College of Training offers traineeships in BSB40120 Certificate IV in Business. All training is conducted as on-the-job training in the workplace. The College will customise an individual learning plan to suit your job role requirements. Please phone (08) 9472 6111 for more information or to discuss your training options.
Delivery location

Aspire Performance Training offers BSB40120 CERTIFICATE IV IN BUSINESS as a Traineeship to individuals employed in an appropriate Business Services job role. Individuals in these roles should be responsible for carrying out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They may also provide leadership and guidance to others with some limited responsibility for the output of others.
Delivery location

This qualification is suited to those working in a range of business administration roles including project officers. You will develop skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.
Through theory and practical course work you will learn to:
- Write complex documents
- Apply communication strategies in the workplace
- Make presentations
- Use social media to engage customers
- Implement customer service strategies
This course is suited for emerging business professionals and leaders, those wanting an edge for a related job role or promotion, and those wanting to further develop their business capability.
Training delivered via Traineeship.
Delivery location

Combined Team Services offers Traineeships in the Certificate IV in Business (BSB40120). Online learning and assessment options are available. Trainees have the full support of their trainer who will be in regular contact via phone, email, Teams and face to face scheduled appointments in your workplace. We also offer monthly student support days at our Craigie Street premises. The sessions commence at 9:00 am and finish at 2:00 pm. Come for all or part of the session to catch up with your trainer and other students. These days are recommended but not mandatory.
Visit our website for more information.
Delivery location

Flexible Training Solutions offers Traineeships in TLI40120 Certificate IV in Business consisting of 12 units of competency (UOC). Training delivery is a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace based projects throughout our assessment tasks. Training is contextualised to incorporate Company standard operating procedures and policies. A Training Plan will be created in conjunction with the Employer and Trainee to ensure suitability to individual job roles from a variety of UOCs thus enabling easy transfer of skills and knowledge to workplace tasks. For further information contact Adnrea or visit our website http://flexibletrainingsolutions.com.au
Delivery location

Fremantle Education Centre Inc (FEC) offers Tarineeships in BSB40120 Certificate IV in Business. Training can be delivered fully in the workplace or by attending FEC 1 day a week. Training is delivered following an individualised Training Plan developed in consultation with the employer and trainee (and a guardian if required). For further information please contact FEC on 93355444.
Delivery location

A traineeship in BSB40120 Certificate IV in Business will help you build your career in this industry and get you real skills to work in this field. This traineeship is suited to those working as administrators and project offices. You will develop skills to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. We provide individualised on the job training based on the actual needs of both the employee and employee. The nominal duration of this traineeship is 12 months and upon successful completion you will receive a Nationally Recognised Qualification in BSB40120 Certificate IV in Business.
Delivery location

The Certificate IV in Business further develops your skills and knowledge related to the daily operation of your business and how you contribute to organisational objectives. You will broaden your knowledge on how to apply solutions to a range of different scenarios and analyse information from multiple sources.
This qualification is delivered as a traineeship on the job and flexible in your work environment, or in a virtual classroom!
Specialisations are available in
General
Business Administration
Call us today on 1300 046 744 to find out more!
Delivery location
This qualification is ideal for those wanting to gain a wide range of business skills for use in their existing job or to change careers. If you already have experience in business administration and looking for a step up this course can broaden your knowledge and skills to analyse information and to undertake complex problem solving within an office environment. This course can give you the confidence to hone your leadership skills, allowing you to also provide effective support to your team members. For further information please call us on 0897 215033 or email courseinfo@jsw.org.au
Delivery location

This qualification is offered via the Traineeship model, consisting of self-paced study, scheduled training sessions and on the job training. Theory and practical elements are delivered through virtual classrooms online, consisting of knowledge-based tests, observation reports and role plays. This qualification is suitable for employees looking for a pathway into leadership.
Training sessions are scheduled according to the trainee and employer’s needs which usually consists of a minimum of one virtual classroom session a month.
Trainees will be working in a role that can provide them with additional on the job training to support the qualification.
Delivery location
Skills Strategies International offers Traineeships in BSB40120 Certificate IV in Business.
Training is conducted onsite at your workplace for your convenience. A customised training plan contextualised to your workplace will be created for you, from a variety of competencies available to suit your job requirements. Please visit our website www.skillstrategies.edu.au or phone (08) 6143 2180 for more information.
Delivery location

TME and TME Trade Training offer full qualification program (Certificate IV in Business - BSB40120) for new entrant trainees in WA. Training delivery is a mix of workplace-based face to face and virtual classes. Discussions with employers prior to training commencement ensure the selection of units and delivery method meets the needs of both learners and employers.
Delivery location

The BSB40120 Certificate IV in Business is a Nationally Recognised course which provides graduates with skills and knowledge required to perform effectively as an executive officer, program consultant or program coordinator in an organisation.
Graduates of the BSB40120 Certificate IV in Business will have gained knowledge and awareness of business management practices, an understanding of the dynamics and principles underlying effective organisations, as well as the necessary skills to competently function within small or large business units.
Students completing this traineeship will be working in, or aspiring to work in a supervisory role. Participants require solid language, literacy, and numeracy skills as well as computer literacy and access to a computer.
Trainees will participate in facilitated virtual classes, supported online learning and complete practical assessments onsite or at The Pivot Institute/ Mine Training Australia’s facilities in Osborne Park. Site visits will be arranged by your trainer through-out your traineeship. Some students may be eligible for RPL depending on their skills and knowledge. The duration will vary depending on experience and elective units chosen.
Delivery location

TIAWA offers Traineeships in BSB40120 Certificate IV in Business. Training is conducted in the workplace. This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Delivery location

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Delivery location

Vocational Training Services (VTS) is a WA owned and operated training provider servicing Metro and Regional WA with training-staff based in Perth, the Kimberley, Pilbara, Midwest and Great Southern.
This qualification is suited to a wide range of job roles and individuals using well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
VTS offers the Certificate IV in Business as a workplace traineeship and we will travel to regional locations to deliver training and assessment. Elective units are selected based on the trainee’s job role.
Delivery location

This qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
There are 12 units in total, 6 core units and 6 elective units, elective units are relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
To maximise the learning outcomes WAIFS makes sure that there are always two trainers available. This is to ensure students’ needs gets addressed on a timely manner and they get more time with their trainer to learn.
Delivery location
The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.